Returns, Refunds & Exchanges

Fair Return Policy

Many products you may order from More Waggin’ Less Barkin are custom printed per order. Returns for these are not put back on our warehouse shelves, as we cannot resell them. But we do want to make sure you’re completely satisfied with your order. That’s why you can rely on our Fair Return Policy.

Returns

We have a 14-day return policy, which means you have 14 days from the date you receive it to request a return. If it doesn’t fit or you don’t like it, just send it back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.

Please note that you are responsible for return shipping. When returning items, please consider using a trackable shipping service. We cannot guarantee that we will receive your returned item, but we will honor a return package’s tracking number if it shows it has been delivered.

To start a return, please contact us at scott@morewaggin.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When submitting a return request, please be sure to include photo evidence of the damaged or incorrect product.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as customized products (e.g. special orders or personalized items). Please get in touch if you have questions about your specific item.

Damages and Issues
Many of our products are printed per your order. While we want every order to be perfect, mistakes can happen.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We’ll investigate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, we can either issue a store credit for the amount or your purchase, less shipping, or issue a refund on your original payment method.

Late or Missing Refunds

If you haven’t received a refund within 7 business days:

  1. Contact your credit card company. It may take some time before your refund is officially posted.
  2. Next contact your bank. There is often some processing time before a refund is posted

If you’ve done all of this and you still have not received your refund yet, please contact us.

Cancellations

Many of our products are printed on-demand per your order, so any changes to an order must be processed before an item enters the production phase. Once an order is in production, is being prepared for shipment, or has already shipped, we are unable to make any changes or cancel the order.

However, orders can generally be canceled within 12 hours after placing your order, but cancellation cannot always be guaranteed. Please email us at scott@morewagginlessbarkin.com to cancel your order. If an order cannot be canceled, you may return the item according to our return policy.

Shipping Addresses

Please ensure that all details in your shipping address are correct before placing your order. An order confirmation email will be sent to you after placing an order to confirm all order details. Orders that have failed delivery due to shipping address issues outside of our control are not eligible for reshipment or refund.